Our Guarantee & Warranty - Servo Garage Doors Kent

The Servo Garage Doors Kent Guarantee

We’ve repaired and installed garage doors across Kent since 2015, and we’ve done more than 18,000 of them in that time. The guarantee behind every one of those jobs is simple enough to say in one sentence: if it’s not done right, we make it right. That’s not a slogan we put on a magnet. It’s a 365-Day Done Right Promise, written into The Haven Standard we operate under, and backed by a terms page you can actually read. When Marcus Deller and our Kent technicians leave your driveway, you have a written price, a written scope of work, and a documented photo record of what we found and what we did. That’s what standing behind the work means at Servo Garage Doors Kent.

Call (425) 906-3489

What’s Covered

• Workmanship on every repair and installation. If a repair fails or an installation doesn’t hold up within 365 days, we return and fix it at no charge under the Done Right Promise.
• Parts we supply and install. We carry and install parts from all eight major brands we service, including LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor, and we stand behind the parts we put in your door.
• Written price before any work starts. Clause 1 of The Haven Standard requires a flat, written price and written scope delivered to you before a technician touches your door. No exceptions, no add-ons, no surprises.
• On-time arrival with a named technician. When you book with us, you get a named technician and an on-the-way text, not a four-hour window and a guessing game.
• Cleanup after the job. We leave your garage the way we found it, minus the broken parts. The old spring, roller, or opener comes off the property with us unless you want to see it first.
• Documented photo record on every visit. You receive photos of the failed component, the repair in progress, and the finished work. Not optional, not an upsell. It’s included because you have a right to see what you paid for.

Our Satisfaction Promise

If something isn’t right after we leave, you call us. A live person answers, 24 hours a day, 7 days a week, including holidays. You tell us what’s wrong. We schedule a return visit. A technician comes back, diagnoses the issue, and fixes it under the 365-Day Done Right Promise. You don’t pay a second service fee, you don’t pay for a part we already installed and charged you for the first time, and you don’t get bounced through a call center or told to “call the manufacturer.”

We also offer a Free Second Opinion on any written estimate from another company. Bring us the paperwork. We’ll go through it line by line, show you what we’d do differently, and give you our written price. If ours is higher, we’ll explain why. If theirs was missing something, you’ll see that too. Marcus Deller started Servo Garage Doors Kent on a rule that predates The Haven Standard’s written clauses: the customer sees the failed part before anyone quotes a replacement. That rule is why the satisfaction promise works. You’re never asked to trust a diagnosis you can’t see, and you’re never handed a bill that wasn’t agreed to in writing first.

Before

After

Licensed & Insured Backing

Paperwork only matters if there’s something real behind it. Servo Garage Doors Kent is independently owned and operated under The Haven Standard, and we carry our own state license and our own insurance and bonding. We’re not a franchise, and we don’t hide behind a national brand’s policy department. Every technician who shows up at a Kent home is background-checked and uniformed. If something goes wrong on a job, the insurance answers. If a repair is done incorrectly, the license means you have recourse, and the Done Right Promise means you won’t need it. That combination, a real local license, real insurance, and a written guarantee with our name on it, is the only kind of backing that holds up. Clause 4 of The Haven Standard is why the technician photographs the failed part before quoting a replacement. Clause 1 is why the price is in writing before work begins. Those clauses aren’t marketing language. They’re operating rules we agreed to work under, and they’re the reason a Kent homeowner can read this page and know exactly what leaving looks like before we arrive.

How Do I Know the Price Won’t Change After You See the Door?

Because Clause 1 of The Haven Standard makes it impossible. The flat, written price is delivered before any work starts, and written scope means the number on the page is the number on the invoice. The price you agree to is the price you pay. If we find something unexpected during the job, we stop, show you the finding with photos, and get your written approval on a new price before we touch it. You are never presented with a larger invoice at the end and asked to trust us about what happened in the middle. Call (425) 906-3489 and ask us to walk you through the process, estimates are free.

What If a Part Fails Six Months After You Installed It?

You call us. A live person answers, day or night. We schedule a technician to come back to your Kent home, diagnose the failure, and if the part or the workmanship is at fault, we replace or repair it under the 365-Day Done Right Promise at no charge. The photo record from your original visit stays on file, so we can see exactly what was installed and how it looked on the day we finished. That documentation is why the promise isn’t a handshake, it’s a record. Call (425) 906-3489 with any concern about a part we installed, and we’ll get it scheduled.

Do You Fix Work Done by Other Companies?

Yes, and we do it often enough that Marcus will occasionally note the irony of a snapped torsion spring on a door that was serviced elsewhere three weeks earlier. Bring us the other company’s written estimate and we’ll provide a Free Second Opinion at no charge. We’ll show you what failed, what it should have cost, and what we’d do to make it right. No coupon, no code, no requirement that you hire us after. Just an honest read on the work and a flat, written price if you want us to do it. Call (425) 906-3489 to schedule a second opinion in Kent.

What Does “Documented Photo Record” Actually Mean for Me?

It means you receive, on every visit, photos of what the technician found before work began, the repair or installation in progress, and the completed job. If a torsion spring measured 0.25-inch wire diameter and showed a clean break at the coil, you get a photo of that break and the measurement. If a logic board failed on a LiftMaster opener, you see it before the replacement goes in. The photo record traces back to the founding rule Servo was built on in 2015: the customer sees the failed part before anyone quotes a replacement. You leave the job with evidence, not just an invoice. Call (425) 906-3489 and we’ll answer any question about what you’ll receive.

How Fast Can You Get to My Garage Door in Kent?

For emergency calls, a live person answers 24/7 and you get a named technician with an on-the-way text, not a callback window. For non-emergency repair and installation work, we schedule around your availability in Kent, Covington, Auburn, Renton, and the surrounding South King County neighborhoods we serve. The guarantee applies either way: written price first, photo record when we’re done, and a full year to tell us if something isn’t right. Call (425) 906-3489 to get scheduled.

Written by Marcus Deller, Owner at Servo Garage Doors Kent, serving Kent since 2015.