Frequently Asked Questions

We arrive in a named window, text when we're on the way, inspect every moving part, photograph what we find, and quote in writing before touching tools. The inspection covers springs, cables, rollers, hinges, tracks, bearings, the opener, and safety sensors. In Kent's damp climate, we pay particular attention to rust on bottom fixtures and cable fraying from moisture cycling. You see the photos. You approve the scope and price. We do the work, test everything, and leave a documented record. Clause 3: Evidence on every job.

Most repairs take 1-2 hours. A standard torsion spring replacement runs about 90 minutes including balance and safety checks. Cable replacement or roller swaps take less. Track realignment on a door that's jumped its rails - more common on sloped Kent driveways in neighborhoods like Panther Lake - can take 2-3 hours if the track needs section replacement. We don't rush. The door gets cycled 20+ times and the force settings get verified before we leave.

Yes, for the initial inspection and quote. Once you've approved the written scope, some customers give us garage access and handle payment remotely, but we prefer you see the photos and understand what failed. It's your door. The servo in your opener knows where the door is; we want you to know what we found and why it matters.

We keep common springs, cables, rollers, and openers stocked for same-day repair on most calls to Kent, Renton, Auburn and Federal Way. Same-day depends on parts match and schedule availability - we don't promise what we can't deliver. For installation or full door replacement, we measure, order, and schedule; that's typically 5-10 business days for standard doors, longer for custom colors or sizes. Call (425) 906-3489 and we'll tell you honestly what's possible today.

We install and service Amarr, Wayne Dalton, and Craftsman doors regularly, plus most other major brands. Amarr's Stratford and Lincoln collections are popular in newer Kent developments like Kent Highlands for their insulation value. Wayne Dalton's TorqueMaster spring system shows up in 1990s-2000s homes throughout the East Hill area; we stock conversion hardware when those enclosed springs fail. We don't push one brand. We match the door to your budget, your home's style, and whether your garage is conditioned space or not.

Yes. Our Kent-based trucks carry torsion springs in the wire sizes and lengths common to this market, plus cables, rollers, hinges, weather seal, and openers from LiftMaster and Chamberlain. What we don't stock - specialty decorative hardware, custom panel sections, or Raynor-specific parts - we can typically get in 1-2 business days. We'll tell you on the phone if your repair likely needs a parts run.

We service all major opener brands including LiftMaster, Chamberlain, Craftsman, Genie, and Ryobi. The servo - the position and force sensor that gives our company its name - is a component in modern openers that detects resistance and stops the door. When that sensor fails, the door may reverse randomly or not reverse on obstruction. We carry replacement logic boards and safety sensors for the most common models. For obsolete openers, we'll quote repair versus replacement honestly.

Every pro working under our name is required to hold the license and insurance Washington State requires for garage door contractors. We verify it. Their license numbers are documented on your invoice. This isn't a handshake operation; Clause 3 of the Haven Standard is "Verified crews - licensed, insured, background-checked." You can ask for the documentation. We'll show it.

This branch is independently owned and operated by Marcus Deller, serving Kent and surrounding cities since 2015. We're part of the Servo Garage Doors network, which provides the Haven Standard, the documentation system, and the buying power that keeps our prices honest. The local team, the local trucks, and the local knowledge are ours. When you call (425) 906-3489, you reach our live coordinator who connects you with the Kent team directly.

Permit requirements in Kent depend on the scope. Replacement of an existing door in the same opening typically doesn't require a permit. New construction, structural modifications to the opening, or conversion to a fire-rated door in an attached garage may need Kent city permitting. We know which jobs trigger review and handle the paperwork when required. We'll tell you during the estimate if your project needs a permit and what it costs.

A door stuck open with valuables exposed, a door that won't close and is letting in weather, a broken spring with a car trapped inside, or a cable that's come off and left the door hanging crooked - these are emergencies we treat seriously. The phone is answered 24/7. We don't guarantee arrival windows we can't hit, but we'll tell you honestly where you sit in the day's schedule and what we can do to secure the door if repair waits until morning. Safety caveat: a garage door with a broken spring or detached cable is under extreme tension. Don't try to force it. The weight of a standard steel door can cause serious injury.

Disconnect the opener by pulling the red emergency release cord, then manually lower the door if it moves freely and evenly. If it hangs crooked, binds, or feels heavy, stop. The spring system isn't doing its job, and the door could crash. In Kent's wet season, a stuck door often means a seized roller or rusted track - but it can also mean a spring that's snapped silently. Don't stand under a partially open door. Call (425) 906-3489 and we'll walk you through securing it until we arrive.

The phone is answered 24 hours a day, seven days a week. Same-day emergency repair is available when parts and schedule allow. We don't charge extra for after-hours calls. What we won't do is send an unqualified tech or promise a fix we can't complete safely. If your door needs a part we don't have, we'll secure it and schedule the repair rather than leave you worse off. Call (425) 906-3489 - we'll tell you exactly where you stand.

Our repairs carry a written warranty on parts and labor, documented on your invoice. Spring replacements typically include a cycle-life warranty - the number of open/close cycles the spring is rated for, usually 10,000 cycles for standard wire and 25,000+ for high-cycle springs. The warranty terms are spelled out before work starts, per Clause 1. No verbal promises, no "call us if it fails." It's in writing.

New door installations carry the manufacturer's warranty on the door and sections, plus our installation warranty on labor and hardware. Amarr and Wayne Dalton offer limited lifetime warranties on certain models for the original purchaser; we register the warranty and give you the documentation. Our installation warranty covers alignment, balance, and hardware for the period specified in your written quote. Clause 1 again: you see it in writing before we start.

The Haven Standard is the five-clause code every Servo branch works to. H: Have it in writing - flat price, written scope, written warranty before anyone starts. A: Arrive on schedule - a real window, a named tech, a text when they're on the way. V: Verified crews - licensed, insured, background-checked. E: Evidence on every job - photos and readings of what we found. N: No surprises - no door upsell, no scope creep, no "while we're in here." It's stamped on every page and backed by a terms page you can read. We've made right 18,000+ garage doors since 2015 under this standard.

Call us. Clause 5 is "No surprises," and that includes the experience of working with us. If something isn't right - the door doesn't sound the way you expected, the opener settings feel off, the weather seal isn't seating - we come back and make it right. The documented record from your job (Clause 4: Evidence) means we know exactly what was done and can address it without guesswork. Your satisfaction is the only measure that matters.

Written by Marcus Deller, Owner at Servo Garage Doors Kent, serving Kent, Auburn, Renton and south King County since 2015.